Updated the section 'If you need help with your customs declaration'.Īdded a 'If you need help with your customs declaration' section. Added a link to IPAFFS for plants guidance in the 'Get help' section.Īdded information for import agents acting on behalf of an importer. Monday to Friday 8am to 10pm, and Saturday to Sunday 8am to 4pm.Īdded a link to guidance on importing plants and plant products from non-EU third countries to Northern Ireland under 'Check import rules'. live animals or POAO, email HRFNAO, email plants and plant products, you can read the IPAFFS for plants guidance or email you need help with your customs declaration.email you need help to complete import notifications for:.call the Animal and Plant Health Agency ( APHA) helpline on 03.If you need technical help with import notifications: plants and plant products from non-EU countries to Great Britain and Northern Ireland.live animals, animal products and high risk food and feed not of animal origin from non-EU countries.animal by-products and high risk food and feed not of animal origin from the EU.live animals and germinal products from the EU.Check import rulesįind out when you need to notify authorities about your goods and other rules you must follow to import: When you raise a notification in IPAFFS, you are responsible for the consignment from when it enters Great Britain until the authorities complete their checks. You should not select ‘intermediaries’ on the ‘Manage account’ screen in the IPAFFS service as this does not apply to IPAFFS users. If you’re an import agent acting on behalf of an importer you must register for IPAFFS using your own business details. If you already use other Defra services, you can register for IPAFFS by selecting ‘register for more services’. Once you’ve set up your account you’ll be able to register for the Defra service you want to use, including the IPAFFS service. If you do not have a Government Gateway account, you can set one up when you select ‘start now’. You do not need to notify authorities about imports from the Republic of Ireland of:īefore you can use IPAFFS you must have a Government Gateway account. high-risk food and feed not of animal origin ( HRFNAO).Importers and import agents must use IPAFFS to notify authorities in Great Britain before the following goods arrive from EU and non-EU countries:

Ipass account log in